We believe in equality and in every person's right to access information and services. We therefore work to make our content accessible, comfortable, and usable for every visitor to the site.
We welcome accessibility complaints, requests, and suggestions for improvement, and we will do everything we can to maintain a convenient service environment for our visitors and customers.
Website Accessibility
Browser and mobile support
The website is adapted for display in common browsers and for use on mobile phones.
Assistive technology
The site's navigation and structure are designed to be friendly for visitors who use screen readers and additional assistive equipment.
Voluntary accessibility effort
Although the business is not currently subject to a mandatory website accessibility obligation, we have chosen to make every effort to provide an accessible website.
Purchase and delivery adjustments
Requests for accessibility adjustments during a purchase and/or delivery through the site are welcome.
Direct contact page
The contact page provides direct email and phone options for accessibility requests and other enquiries.
Customer Service Accessibility
Phone service
At this stage, calls are answered directly and there is no telephone switchboard.
SMS service
Service by SMS is possible and available.
Email service
Service by email is possible and available at [email protected].
In-person service
In-person reception is available Sunday through Thursday, 08:00-17:00, at 5 HaGefen Street, Ramla 7251205, IL.
Office, Mail, and Additional Support
Company offices
Accessibility at the company offices is available.
Postal mail
Postal contact is available at 5 HaGefen Street, Ramla 7251205, IL.
Form assistance
If you need assistance preparing written information by handwriting, typing, or using a touch screen, a service representative will be happy to help as soon as possible.
Companion or service animal
At the request of a customer with a disability, we will provide service while allowing assistance from a service animal or a companion on the customer's behalf.
Emergency evacuation
At this stage, the shelter is not accessible to customers who use wheelchairs.
Review Standard and Contact
WCAG target
SEOH targets WCAG 2.2 AA guidance for the public website and reviews new interactive components against keyboard, focus, contrast, reduced-motion, and assistive-technology expectations.
Statement update date
This accessibility statement was last reviewed and updated on May 9, 2026.
Accessibility contact
Accessibility issues, accommodation requests, or improvement suggestions can be sent by email to [email protected] or through the contact page.
